Frequently Asked

Here are some of the most common questions asked about The Counseling Place at Lone Tree. If there are any further questions that you would like to know about The Counseling Place at Lone Tree, our staff, or other questions that are not answered here, we welcome you to get in touch! Feel free to call Sarah James at 303.241.0421 Or get in touch through the Contact Page.


How are health emergencies handled?

We are available during normal business hours. If a mental health emergency occurs outside these hours, please go to the emergency room or dial 911. Such emergencies include when a client feels suicidal, homicidal, or is feeling as though they are gravely disabled by their emergency or crisis. Safety is always the first concern.


With what populations do your counseling and therapy work?

We provide therapy for adults dealing with a wide range of personal issues. You can be seen for marriage counseling, individual counseling, or family therapy. We enjoy working with people from different backgrounds, cultures, and so on. We are highly trained and educated to treat individuals struggling with mental health issues, as well as those feeling “stuck” in their lives. Our job is to understand each of our clients’ goals, identify barriers, and work to move them in the direction they want go.


How long does therapy take?

We will establish a session schedule based on your individual needs. Some people choose to attend therapy for a few sessions, and others prefer to continue until their individual goals are met. In addition, many clients have found the Individual Workshops to be helpful. We will work with you to decide what is clinically appropriate for your personal and unique situation.


Do you accept insurance?

We do not accept insurance, but we can provide you with the paperwork for you to collect out-of-network reimbursement for your counseling sessions. This is because we believe that therapy is very private. The length of treatment and goals are highly individualized and determined by my professional experience and how you feel about your needs. Insurance often requires therapists to report this information to their company. This brings a third party into treatment which is meant to be safe and private. Insurance also mandates the treating diagnosis to authorize treatment. Such a label can follow an individual for life, inhibiting them from receiving insurance in the future.


Will what we discuss in therapy be kept private?

All conversations in your sessions will remain confidential. The only time when a counselor has to breach confidentiality is when there is a threat to the client or someone else’s safety. This type of confidentiality breach is mandated by the law.


How What if I have to cancel a session? (Cancellation Policy)

Please provide a minimum of 48 hours advance notice if you need to reschedule or cancel your appointment. If clients do not provide 48 hours to cancel their appointment they will be charged for the session. This policy is in place to help all clientele access the care they need. Each morning we receive calls from clients who wish to access open slots for emergencies and immediate treatment needs. When clients call in advance we can ensure that all clients can get in when they need it most. One day you may be the client who calls for that extra appointment. We appreciate you understanding this policy as it is built to ensure that all clients respect one another and get the assistance they deserve.